Veterinary Behaviour Consult

If your cat is insured you may be covered for behaviour therapy.

  • Check if your policy has behaviour cover and any limitations.

  • If the symptoms started before your cover was in place it is likely that it will be classed as “pre-exisiting” and unfortunately not covered.

  • We can claim direct with your insurance so you only pay us your excess (as listed on your policy)

  • If you’re not covered you would need to pay any remaining costs yourself.

  • We can run a preauthorisation with PetPlan to confirm if you’re covered prior to the consult.

cat behavioural consultation Positive Pet Training

Book your consult now:

  • Email us on

  • Tell us which days of the week you are available

  • Let us know your pet insurance provider

  • If you’re insured with PetPlan see below and tell us the information required to run a preauthorisation for you

  • Make a payment to us of the amount of your excess listed in your policy under “vet fees”

Our veterinary behaviour consults are run by Dr Katie Friel-Russell BVSc MAPDT PGDip CCAB MRCVS and follow an evidence based medicine approach. This means all of our work is backed by science and is also completely force-free meaning we don’t hurt or scare cats through our work.

Our consults cost £600 and can be claimed on your pet insurance and are delivered through a 1.5-2 hour online video consult. The consult also includes written report and 12 months email support. Your vet also receives a report and further online sessions are available for you to book if required.

Veterinary Behaviour Consults are a very effective way of changing cat behaviour. Treatment is based on determining why a cat is behaving how they are, environmental modifications to help a cat cope better, treating any medical influences on behaviour and changing how a cat feels in a given situation.

How the consult works

We can get started right away helping you and your cat.

All behaviour consults must be referred by your vet. If this hasn’t happened yet please contact your vets and ask them to send a referral over to us directly.
We need a referral so that we have access to your cat’s medical records and your vet on board for any medical investigation or treatment due to the behaviour consult. The majority of cat’s referred for behaviour concerns actually have a primary medical issue causing these behaviours. Without effective treatment of the medical issue we will not see the behavioural changes that you are looking for.

Please email us to book your consult in and let us know if you would be able to attend weekday/weekend consults. There is a £150/hr weekend surcharge which may be paid by your insurance if you have cover.

Please also let us know your pet insurance company. You should check your policy for cover details and whether the condition started before or after you were covered to determine how likely it is that you will be covered. If you are not covered you will need to pay any outstanding balance.

If you are insured with PetPlan we can run a preauthorisation to confirm if you have cover before the consult so please send us:

  • Your policy number
  • The full name of the policy holder
  • The date when you first noticed the change in behaviour
  • A few words describing the behaviour

We will then send everything to PetPlan and let you know if you’re covered.

We can claim direct with insurance companies which means you just pay us your excess and we claim the rest back from your insurance directly.

Each policy has different excess amounts. Please check your excess for “Vet Fees” on your policy and transfer it to us using your pet’s name and your surname as the reference.

Bank Details:

  • Positive Pet Training
  • Account number: 48244151
  • Sort code: 04-00-03

If your treatment isn’t covered by your insurance for any reason you are liable for all costs incurred.

Please make an account on our portal and we will add our Cat Behaviour course to your account.

Then complete the behavioural history form and send it back to us before your consult.

We will send you a zoom link for your online consult with Dr Katie. This session is completely theory based and so you don’t need to do any training with your cat during it.

The consult focusses on behavioural management techniques, environmental management, medical influences on behaviour and the working diagnosis for your cat.

You and your vet have reports sent out to you explaining the diagnosis for your cat, any medical work up and treatment as well as the first steps of behavioural modification.

You have 12 months email support included in your initial consult and there is the option of further consults if required at additional charge.
These extra sessions can be claimed as a continuation on your insurance.

“Especially when it comes to cat behaviour, many people are not aware of the help available. People often put up with unwanted behaviour and stressed cats when actually we can often make a huge difference with some simple changes.”

Dr Katie Friel-Russell MRCVS

Frequently Asked Questions

Please see our most frequently asked questions below . If you have any further questions please get in touch.

Email us on, give us details of your insurance company and general availability for a consult.
Once you’ve paid your excess and made a Portal account we are good to go!
We are based in Staffordshire but as our cat consults are held virtually we can help with cases nationwide.

We certainly can! Dr Katie sees cats who are really struggling on a regular basis and can make a huge difference to them and their family’s quality of life.

But behavioural modification is not a quick fix. It takes time and effort and some changes around the home to gradually help them cope.

Dr Katie Friel-Russell BVSC MAPDT PGDip CCAB MRCVS is a highly qualified veterinary behaviourist. We can help you to understand your cat and to treat the emotional and physical impacts on behaviour. By understanding the science behind the behaviour you become much more effective in your treatment.