Please email us to book your consult in and let us know if you would be able to attend weekday/weekend consults. There is a £100/hr weekend surcharge which is paid by your insurance if you have cover.
Please also let us know your pet insurance company. You should check your policy for cover details and whether the condition started before or after you were covered to determine how likely it is that you will be covered. If you are not covered you will need to pay any outstanding balance.
If you are insured with PetPlan we can run a preauthorisation to confirm if you have cover before the consult so please send us:
- Your policy number
- The full name of the policy holder
- The date when you first noticed the change in behaviour
- A few words describing the behaviour
We will then send everything to PetPlan and let you know if you’re covered.