Veterinary Behaviour Consult

If your dog is insured you may be covered for behaviour therapy.

  • Check if your policy has behaviour cover and any limitations.

  • If the symptoms started before your cover was in place it is likely that it will be classed as “pre-exisiting” and unfortunately not covered.

  • We can claim direct with your insurance so you only pay us your excess (as listed on your policy)

  • If you’re not covered you would need to pay any remaining costs yourself.

  • We can run a preauthorisation with PetPlan to confirm if you’re covered prior to the consult.

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Book your consult now:

  • Email us on

  • Tell us which days of the week you are available

  • Let us know your pet insurance provider

  • If you’re insured with PetPlan see below and tell us the information required to run a preauthorisation for you

  • Make a payment to us of the amount of your excess listed in your policy under “vet fees”

Our veterinary behaviour consults are run by Dr Katie Friel-Russell BVSc MAPDT PGDip CCAB MRCVS and follow an evidence based medicine approach. This means all of our work is backed by science and is also completely force-free meaning we don’t hurt or scare dogs in any of our training.

Our consults cost £850 and can be claimed on your pet insurance. It includes access to our online course, one hour theory consult, an hours practical consult, written report and 12 months email support. Your vet also receives a report and further practical sessions are available for you to book.

Veterinary Behaviour Consults are a very different, and much more in depth approach, to regular dog training. Dog training is focussed on teaching new behaviours, whereas veterinary behaviour consults are based on determining why a dog is behaving how they are, treating any medical influences on behaviour and changing how a dog feels in a given situation.

How the consult works

We can get started right away helping you and your dog.

All behaviour consults must be referred by your vet. If this hasn’t happened yet please contact your vets and ask them to send a referral over to us directly.
We need a referral so that we have access to your dog’s medical records and your vet on board for any medical investigation or treatment due to the behaviour consult. Over 80% over dog’s referred for behaviour concerns actually have a primary medical issue causing these behaviours. Without effective treatment of the medical issue we will not see the behavioural changes that you are looking for.

Please email us to book your consult in and let us know if you would be able to attend weekday/weekend consults. There is a £150/hr weekend surcharge which may be paid by your insurance if you have cover.

Please also let us know your pet insurance company. You should check your policy for cover details and whether the condition started before or after you were covered to determine how likely it is that you will be covered. If you are not covered you will need to pay any outstanding balance.

If you are insured with PetPlan we can run a preauthorisation to confirm if you have cover before the consult so please send us:

  • Your policy number
  • The full name of the policy holder
  • The date when you first noticed the change in behaviour
  • A few words describing the behaviour

We will then send everything to PetPlan and let you know if you’re covered.

We can claim direct with insurance companies which means you just pay us your excess and we claim the rest back from your insurance directly.

Each policy has different excess amounts. Please check your excess for “Vet Fees” on your policy and transfer it to us using your pet’s name and your surname as the reference.

Bank Details:

  • Positive Pet Training
  • Account number: 48244151
  • Sort code: 04-00-03

If your treatment isn’t covered by your insurance for any reason you are liable for all costs incurred.

Please make an account on our portal and we will add the Behaviour course to your account.

Complete the behavioural history form and send it back to us. Then complete the rest of the online course ahead of your first consult.

We will send you a zoom link for the initial one hour consult with Dr Katie. This session is completely theory based and so you don’t need to do any training with your dog during it.

This session focusses on management techniques, medical influences on behaviour and the working diagnosis for your dog.

You then have an hours practical session with Dr Katie to teach you and your dog the practical behavioural modification techniques required.

This session can be held at your own home (in Staffordshire and surrounds, travel charges apply), at a secure training field or online. We run through all the options in more detail here to help decide which is most suitable for you and your dog.

For this session please have lots of high value treats, a toy that your dog likes to play with and a fixed lead with a non tightening harness/collar that you usually use.

You and your vet have reports sent out to you explaining the diagnosis for your dog, any medical work up and treatment as well as the first steps of behavioural modification.

You have 12 months email support included in your initial consult and there is the option of further practical training at additional charge. These extra sessions can be claimed as a continuation on your insurance including building up to working around other dogs and people in our group work where appropriate.

“I found the behaviour consultation really informative and it made me realise how much we needed training as well as our dog. You think you are doing the right think but we have probably been making things worse.”

Juile M (Portal)

“Just an update. What a transformation following his first practical on Saturday. His greeting to visitors was a lot more calm. Even had comments of “is he the same dog”. His harness and lead was way better when putting it on, thanks”

Paul B

Frequently Asked Questions

Please see our most frequently asked questions below . If you have any further questions please get in touch.

Email us on, give us details of your insurance company and general availability for training. Please let us know if you would prefer a home visit, online session or session at a secure training field at the time of booking so that we can offer you appropriate consult times.
Once you’ve paid your excess and made a Portal account we are good to go!

We are based in Staffordshire.

Your initial theory hour of training is held online via a Zoom consult.

Your practical hour of training can be held in your own home, online or at a secure training field in Abbots Bromley (WS15 3AT).

We offer home visits throughout Staffordshire and the surrounds, travel charges apply. Please let us know if you are considering a home visit and we can give you a personalised quote for travel, this charge is usually covered by most insurance companies.

See here to help you decide if a home visit, online session or session at a secure training field is best for you and your dog.

We certainly can! Dr Katie sees dogs who are really struggling on a daily basis and can make a huge difference to them and their family’s quality of life.

But behavioural modification is not a quick fix. It takes time and effort for you to practice the games and training with your dog and to gradually help them cope. We have hundreds of success stories and yours can be one too.

Dr Katie Friel-Russell BVSC MAPDT PGDip CCAB MRCVS is a highly qualified veterinary behaviourist. We can help you to understand your dog and to treat the emotional and physical impacts on behaviour. By understanding the science behind the behaviour you become much more effective in your treatment.

Firstly we are force free. We say this a lot, but it is because it is so important! We are not like old school dog trainers who still hurt and scare pets in order to get the behaviour they want.

Secondly Dr Katie is a veterinary behaviourist. Trainers are working to teach new behaviours. For dogs who are struggling that is not what is needed. We need to change how dogs feel to ultimately change their behaviour which is a very different approach to dog trainers.

So many of these dogs who are struggling have medical influences on their behaviour. Without addressing this you won’t see the improvement you’re hoping for. As Dr Katie is working on helping the dog as a whole, emotionally, cognitively and physically, we can get the best results.

We also offer you online support so you can go back and recap anything you’re unsure of and to check you’re still on track. You also have 12 months email support to ensure you can continue to progress.