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Behavioural Consultation

(1 customer review)


Veterinary behavioural consultation with our veterinary behaviourist Dr Katie Friel-Russell BVSc MAPDT PGDip CCAB MRCVS.

  • Five hours of online learning (worth £300)
  • One hour online video consult to complete the theory aspect of the consult
  • One hour face-to-face training either at your home or a secure training field
  • Full written report
  • 12 months email support
  • Can be claimed for on pet insurance
  • Further practical sessions available
  • Travel charges applicable if we come to you.
  • Veterinary referral necessary
  • All charges are inclusive of VAT
Qualified Instructors

The best for you and your dog

Online Training

Course included

Force Free

Compassionate, effective training


Our Veterinary Behaviour Consultations with Dr Katie Friel-Russell BVSc MAPDT PGDip CCAB MRCVS are our most in depth approach and how we treat any emotionally driven behaviours. This may be necessary if your dog is displaying inappropriate or unwanted behaviours or due an emotional disorder. So whether you feel the problem is primarily for you or for the welfare of your pet we are here to help.

Issues we commonly see for behavioural consultation;

  • Aggressive behaviour towards people (inside and/or outside of the home)

  • Aggressive behaviour towards other dogs (inside and/or outside of the home)

  • Separation related behaviour

  • Noise sensitivity

  • Resource guarding

  • Generalised anxiety

  • Inappropriate toileting

  • Cognitive Dysfunction

Behaviour consults therefore differ significantly to our Individual Training which is focussed on teaching new behaviours, training for fun and general self-control. Instead veterinary behaviour consults are about investigating and treating medical and emotional influences on behaviour. As with all of our training our behavioural consultations follow up to date science and are entirely force-free. We look at and treat your dog as a whole including physical, emotional and cognitive approaches to behaviour. As Katie is a veterinary surgeon she also has the ability to investigate, diagnose and treat medical aspects affecting your dog’s behaviour and prescribe behavioural modification medications, where necessary, to aide with progress.

There are no quick fixes when dogs are struggling emotionally but we can help you to understand your dog, protect them and stop things from getting worse. Then teach you how to help them change how they feel to see the fantastic results all whilst maintaining a strong bond with your dog.

How the consult works

We can get started right away helping you and your dog.

All behaviour consults must be referred by your vet. If this hasn’t happened yet please contact your vets and ask them to send a referral over to us directly.
We need a referral so that we have access to your dog’s medical records and your vet on board for any medical investigation or treatment due to the behaviour consult. Over 80% over dogs referred for behaviour concerns actually have a primary medical issue causing these behaviours. Without effective treatment of the medical issue we will not see the behavioural changes that you are looking for.

Please email us to book your consult in and let us know if you would be able to attend weekday/weekend consults. There is a £150/hr weekend surcharge which is paid by your insurance if you have cover.

Please also let us know your pet insurance company if you would like to claim through your insurance. You should check your policy for cover details and whether the condition started before or after you were covered to determine how likely it is that you will be covered. If you are not covered you will need to pay any outstanding balance.

If you are insured with PetPlan we can run a preauthorisation to confirm if you have cover before the consult so please send us:

  • Your policy number
  • The full name of the policy holder
  • The date when you first noticed the change in behaviour
  • A few words describing the behaviour

We will then send everything to PetPlan and let you know if you’re covered.

If paying for the consult yourself please purchase here on our website, or via bank transfer.

Bank Details:

  • Positive Pet Training
  • Account number: 48244151
  • Sort code: 04-00-03

If claiming through your pet insurance you only need to pay your excess. As these amounts vary please check your policy for your excess amount and pay via bank transfer.

We cannot guarantee your insurance includes behaviour cover, it is your responsibility to check, if your insurance does not cover for any reason then you will be liable for all charges.

We can confirm with PetPlan prior to your consult if you will be covered by running a preauthorisation.

Please make an account on our portal and we will send you a code to access the behaviour course.

Complete the behavioural history form and send it back to us. Then complete the rest of the online course ahead of your first consult.

We will send you a zoom link for the initial one hour consult with Dr Katie. This session is completely theory based and so you don’t need to do any training with your dog during it.

This session focusses on management techniques, medical influences on behaviour and the working diagnosis for your dog.

You then have an hours practical session with Dr Katie to teach you and your dog the practical behavioural modification techniques required.

This session can be held at your own home (in Staffordshire and surrounds, travel charges apply), at a secure training field or online. We run through all the options in more detail here to help decide which is most suitable for you and your dog.

For this session please have lots of high value treats, a toy that your dog likes to play with and a fixed lead with a non tightening harness/collar that you usually use.

If possible please have all adult members of the family available for the sessions so that you are all able to progress and work together.

You and your vet have reports sent out to you explaining the diagnosis for your dog, any medical work up and treatment as well as the first steps of behavioural modification.

You have 12 months email support included in your initial consult and there is the option of further practical training at additional charge. These extra sessions can be claimed as a continuation on your insurance, if you have it, including building up to working around other dogs and people in our group work where appropriate.

Frequently Asked Questions

Please see our most frequently asked questions below . If you have any further questions please get in touch.

Email us on, please let us know your general availability for training. Also let us know if you would prefer a home visit, online session or session at a secure training field at the time of booking so that we can offer you appropriate consult times.
Once you’ve paid your initial payment (either here on our website or through bank transfer if you prefer) and made a Portal account we are good to go!

We are based in Staffordshire.

Your initial theory hour of training is held online via a Zoom consult.

Your practical hour of training can be held in your own home, online or at a secure training field in Abbots Bromley (WS15 3AT).

We offer home visits throughout Staffordshire and the surrounds, travel charges apply. Please let us know if you are considering a home visit and we can give you a personalised quote for travel, this charge is usually covered by most insurance companies.

See here to help you decide if a home visit, online session or session at a secure training field is best for you and your dog.

We certainly can! Dr Katie sees dogs who are really struggling on a daily basis and can make a huge difference to them and their family’s quality of life.

But behavioural modification is not a quick fix. It takes time and effort for you to practice the games and training with your dog and to gradually help them cope. We have hundreds of success stories and yours can be one too.

Dr Katie Friel-Russell BVSC MAPDT PGDip CCAB MRCVS is a highly qualified veterinary behaviourist. We can help you to understand your dog, treat the emotional and physical impacts on behaviour. By understanding the science behind the behaviour you become much more effective in your treatment.

Firstly we are force free. We say this a lot, but it is because it is so important! We are not like old school dog trainers who still hurt and scare pets in order to get the behaviour they want.

Secondly Dr Katie is a veterinary behaviourist. Trainers are working to teach new behaviours. For dogs who are struggling that is not what is needed. We need to change how dogs feel to ultimately change their behaviour which is a very different approach to dog trainers.

So many of these dogs who are struggling have medical influences on their behaviour. Without addressing this you won’t see the improvement you’re hoping for. As Dr Katie is working on helping the dog as a whole, emotionally, cognitively and physically, we can get the best results.

We also offer you online support so you can go back and recap anything you’re unsure of and to check you’re still on track. You also have 12 months email support to ensure you can continue to progress.

Additional information


Behaviour Consult, Deposit, Second Part Payment, Weekend surcharge, Additional hour of behavioural modification

1 review for Behavioural Consultation

  1. Cathy Ross

    We were at a loss knowing how to move forward with our 2yr old fox red Labrador – Bertie. Dr Katie and her team were our instantly able to help. We were overwhelmed to find that having had surgery for elbow dysplasia he was displaying signs of pain (not obvious to us!) but the subtle signs were picked up instantly by Dr Katie.
    Since starting the behavioural training, he has come on leaps and bounds. He is such a loving happy dog and is showing us how much he can do.
    The whole process has been easy to access with a LOT of information for us to take on board but having access to it whenever we need to re read it has been vital. The support we have received along with positive encouragement for us as well as Bertie. We knew it would not be a quick fix but following the small steps in each consult has brought us wonderful results.

    Thank you from all of us!

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