Behavioural Consultation


Behavioural consultation with our veterinary behaviourist Dr Katie Friel-Russell BVSc (APDT) PGDip MRCVS.

  • Five hours of online learning (worth £200)
  • One hour online video consult to complete the theory aspect of the consult
  • One hour face-to-face training at our Academy in Whiston, Staffordshire
  • Full written report
  • 12 months phone and email support
  • Can be claimed for on pet insurance
  • Further practical sessions available
  • Travel charges applicable if we come to you.
  • Veterinary referral necessary
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Behavioural Consultation

behavioural consultation

A behavioural consultation may be necessary if your dog is displaying inappropriate or unwanted behaviours or due an emotional disorder. So whether you feel the problem is primarily for you or for the welfare of your pet we are here to help.

Issues we commonly see for behavioural consultation;

  • Aggression towards people (either inside or outside the home)
  • Aggression towards other dogs
  • Separation anxiety
  • Resource guarding
  • Noise phobia
  • Generalised anxiety
  • Inappropriate toileting
  • Cognitive Dysfunction

The consult

As with all of our training our behavioural consultations follow up to date science and are entirely force-free. Dr Katie Friel-Russell BVSc APDT PGDip MRCVS undertakes all of our behavioural consultations.

As Katie is a veterinary surgeon she also has the ability to prescribe medications where necessary to aide with progress.  She can also assess the impact of medical conditions on behaviour. To read more about Dr Katie Friel-Russell BVSc APDT PGDip MRCVS and her qualifications and experience please click here.

How the consult works

  • Your vet sends over a referral to us
  • We will contact you to discuss the consult and good dates/times for booking
  • An in-depth history form will be emailed out for you to complete
  • Initial payment is made (£250 or your excess if claiming through insurance)
  • Once returned you will have access to the online modules to complete before the initial consult
  • One hour online virtual consult to discuss all the theory aspects of the behaviour consult including medical influences on behaviour, diagnosis and management.
  • One hour practical session at our Academy in Whiston, Staffordshire. Demonstrating and getting you to have a go at the different practical training you will be doing in order to help your dog change their behaviour.


The consult includes the online modules, the time to read over the history form and make a tentative diagnosis and treatment plan. The two hour practical session and time to write the report as well as the 12 months phone and email support.

An initial payment of £250 must be received prior to having access to the online modules, although if claiming direct through insurance only the excess needs to be paid at that point.

Further practical sessions may be necessary but this will be discussed as you progress and are charged additionally, although these can be claimed as a continuation on your pet insurance policy.

Weekend appointments are available with an additional surcharge.


If your pet is insured and their policy covers behavioural issues then you may be covered for the cost of the consult and follow on sessions. Katie will be happy to discuss this in more detail with you.

If your pet is insured with PetPlan we can run a preauthorisation before being seen. This means they can confirm if you will be covered before any charges are incurred.

It is possible to make a direct claim with some insurance companies. This means you only pay your excess and the rest of the cost is claimed directly from your insurance companies. If your insurance company does not cover the cost then you are still liable to pay the remaining bill. See our Terms and Conditions for more details.

Veterinary Referral

All behaviour consultations are done strictly on a referral only basis, due to the strong link between mental and physical health. This means we ask you to have your vet refer yourself to us or you vet may have suggested that you have a consult with us. We than have access to your pet’s medical record and have open communication with your vet. Often to make progress we need to work as a team between owner, behaviourist and local vet.

You can ask your vet to fill in our referral form on our website and email your pet’s medical history to

On The Day of the Behavioural Consultation

For the practical session please have treats ready for use in the consult. Small, high value treats are best – see our blog for more information. Please also have all training tools (leads, collars, harness, muzzles etc.) that you currently use for your dog to hand and bring a favourite toy if your dog enjoys them.

If possible please have all family members present for the consult so everyone is working from the same page and we have everyone’s input.


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