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Cat Behavioural Consultation


Veterinary behaviour consult with our veterinary behaviourist Dr Katie Friel-Russell BVSc MAPDT PGDip CCAB MRCVS.

  • One and half to two hour video consultation
  • Full written report
  • 12 months email support
  • Veterinary referral required
  • Can be claimed for on pet insurance
  • All prices inclusive of VAT
Qualified Instructors

The best for you and your dog

Online Training

Course included

Force Free

Compassionate, effective training


Our Veterinary Behaviour Consultations with Dr Katie Friel-Russell BVSc MAPDT PGDip CCAB MRCVS are our most in depth approach and how we treat any emotionally driven behaviours. This may be necessary if your cat is displaying inappropriate or unwanted behaviours or due an emotional disorder. So whether you feel the problem is primarily for you or for the welfare of your pet we are here to help.

Issues we commonly see for behavioural consultation;

  • Aggressive behaviour towards people (inside and/or outside of the home)

  • Aggressive behaviour towards other cats in the home

  • Inappropriate toileting (e.g. inside the home but outside of a litter tray)

  • Over grooming

  • Generalised anxiety

  • Aggression towards other pets in the household

  • Cognitive Dysfunction

Pet cats in the UK live in a range of situations ranging from cats living entirely inside through to semi-feral outside pets in rural areas and city cats with lots other cats in their territory. We also have more and more houses with multiple cats in the same house. Multicast households aren’t always a bad thing but it does add extra stress to cat’s lives.

Due to these stresses it is very common for behavioural issues to arise. But don’t worry there are things we can do about it! Unfortunately we see people who have been living with these issues for a long time. Often unaware that there are any other options. Some of these problems can be life changing for families and are almost always horrible for the cat themselves too. Sometimes it can escalate to the point of the cat being rehomed or even put to sleep due to a potentially treatable issue.

Many behavioural issues can either result in physical changes and symptoms or the behavioural changes themselves can be caused by a medical issue. As a vet Dr Katie can talk through all of these options and treat your cat as a whole including any medical treatment required.

How the consult works

We can get started right away helping you and your cat.

All behaviour consults must be referred by your vet. If this hasn’t happened yet please contact your vets and ask them to send a referral over to us directly.
We need a referral so that we have access to your cat’s medical records and your vet on board for any medical investigation or treatment due to the behaviour consult. The majority of cats referred for behaviour concerns actually have a primary medical issue causing these behaviours. Without effective treatment of the medical issue we will not see the behavioural changes that you are looking for.

Please email us to book your consult in and let us know if you would be able to book weekday/weekend consults. There is a £150/hr weekend surcharge which is paid by your insurance if you have cover.

Please also let us know your pet insurance company. You should check your policy for cover details and whether the condition started before or after you were covered to determine how likely it is that you will be covered. If you are not covered you will need to pay any outstanding balance.

If you are insured with PetPlan we can run a preauthorisation to confirm if you have cover before the consult so please send us:

  • Your policy number
  • The full name of the policy holder
  • The date when you first noticed the change in behaviour
  • A few words describing the behaviour

We will then send everything to PetPlan and let you know if you’re covered.

If paying yourself please purchase the consult here on our website.

We can claim direct with insurance companies which means you just pay us your excess and we claim the rest back from your insurance directly.

Each policy has different excess amounts. Please check your excess for “Vet Fees” on your policy and transfer it to us using your pet’s name and your surname as the reference.

Bank Details:

  • Positive Pet Training
  • Account number: 48244151
  • Sort code: 04-00-03

Please make an account on our portal and we will send you a code to access the online course.

Complete the behavioural history form and send it back to us.

We will send you a zoom link for the consult with Dr Katie. This session is completely theory based and so you don’t usually need to do any training with your cat during it but if possible have your cat near.

This session focusses on management techniques, medical influences on behaviour and the working diagnosis for your cat. Behavioural modification for cats has limited training for the cat and focusses more so instead on the medical aspects and environmental management.

You and your vet have reports sent out to you explaining the diagnosis for your cat, any medical work up and treatment as well as the first steps of behavioural modification.

You have 12 months email support included in your initial consult and there is the option of further consults at additional charge if you need. These extra sessions can be claimed as a continuation on your insurance.

Frequently Asked Questions

Please see our most frequently asked questions below . If you have any further questions please get in touch.

Email us on, give us details of your insurance company and general availability for training.
Once you’ve paid your excess and made a Portal account we can get started.

We are based in Staffordshire but see online cases throughout the UK.

Your online video consult is held via Zoom.

We certainly can! Dr Katie sees cat who are really struggling and can make a huge difference to them and their family’s quality of life.

But behavioural modification is not a quick fix. It takes time and effort and will include some changes in your set up and management of your cat but we can make a huge difference and make things easier for you and your cat too.

Dr Katie Friel-Russell BVSC MAPDT PGDip CCAB MRCVS is a highly qualified veterinary behaviourist. We can help you to understand your cat, treat the emotional and physical impacts on behaviour. By understanding the science behind the behaviour you become much more effective in your treatment.
Many people live with cats displaying unwanted behaviour feeling that “it’s just how cats are” but actually we can often make things much easier with some minor changes.


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